Policies & Conditions
COVID 19 Policy
The wellbeing of our guests is, and always has been, our highest priority. In light of the COVID-19 outbreak around the world, we have postponed some events. We have also implemented a number of precautionary measures to ensure the health and safety of our guests and team.
Any bookings will be offered a full credit to any of our escapes around the world should COVID-19 any event be postponed or guests are not able to make it due to a travel restriction. Refunds will not be allowed for any reason.
We continue to monitor the situation closely and review our escapes on the advice of the World Health Organisation, Centre for Disease Control and other departments from around the world. If there are any changes to your escape, you’ll be contacted directly to discuss your options.
Guests maybe asked to get a test within 72 hours from their Escape and produce a negative result before attending.
To reserve a spot on a specified retreat, a non-refundable booking fee of $400 is required upon booking. After a confirmation has been emailed to you OR an Active Escapes representative calls you to confirm your reservation, a courtesy hold requires payment within 3 working days to secure the reservation. Full payment (the balance) must be made within 60 days of the retreat start date. Prices are based per person, twin share (share with another retreat guest or bring a friend/partner) or for private rooms where specified, but DO NOT include flights. Clients must have adequate travel insurance to cover all activities listed.
Please note, even if you have private health insurance in Australia or your respective Country of residence, it is unlikely that this insurance will cover overseas trips such as the retreats offered by Active Escapes. It is your responsibility to organize suitable travel and health insurance. Although we strongly encourage you to do so, you acknowledge that Active Escapes is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
Active Escape cancellations definitions
“Cancellation” is defined as not attending your scheduled retreat, including postponing or rescheduling. “You” refers to the guest booking an Active Escape retreat. “We” refers to Active Escapes. It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please consider purchasing travel cancellation insurance.
Travel cancellation insurance
Depending on the policy and conditions, travel cancellation insurance may pay for some or all cancellation fees. Strictly for informational purposes and not to be relied upon, with most agencies, this type of insurance must be purchased within 14 days of making your reservation to optimize your level of protection.
Guest cancellation policy
Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule (“the Cancellation fee schedule”):
- If you cancel 60 days or more before your retreat start date, you will be refunded (less any bank or exchange fees) the full retreat amount (minus your $400 booking fee);
- If you cancel 60 days or less before your retreat start date, you will forfeit your entire payment.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
We do not offer credit for arriving late or leaving early. A guest can change to another retreat 30 days or before your retreat start date for a fee of $250. Please note the retreat must have availability.
Active Escapes cancellation policy
While we have never cancelled a retreat to date and will endeavor to maintain this record, if Active Escapes must cancel for any reason you’re entitled to transfer your full retreat payment to another retreat (either scheduled or at some future time). Alternatively you may request a refund of your applicable payment, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your retreat.
Active Escapes is not responsible for your expenses incurred in preparation for any cancelled retreat such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
If an event is needed to be postponed due to circumstances out of our control you will be provided with your choice of a place on the new event date or a 100% credit voucher to use on any of our escapes.
Passports, visas & documents
It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with an Active Escapes retreat.
Active Escapes holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a retreat as compared with the advertised nature of the service.
You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by the retreat organizers, and insofar as legally permissible, surrender your right to any cause of action against Active Escapes arising from any loss or damage to person or property that occurs during a retreat.
Photo/video release form
I hereby grant to Active Escapes the absolute and irrevocable right and unrestricted permission to use photographic portraits / images / videos in which I feature that are taken during the course of the retreat to use / republish / copyright, etc. for commercial use in association with Active Escape’s business. I hereby release and discharge Active Escapes from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
By booking into a retreat you agree to all policies above. For any questions or queries, please email us.
Credits and Vouchers
All credits and vouchers are not redemable for cash or refund.
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